Payments

Rules for Online Shopping

1. General provisions
1.1. These Rules of Purchase and Sale (hereinafter, "the Rules") are a legal document binding on the Parties, which determines the rights, obligations and responsibilities of the Buyer and the Seller in the purchase of goods through https://www.e.tesuma.lt/ (hereinafter, e-shop).
1.2. The Seller reserves the right to change, amend or supplement the rules at any time, taking into account the requirements established by legal acts. The customer is informed on the e-shop's website. The Rules apply at the moment of placing the order.
1.3. Only the following persons are entitled to buy items in the eshop:
1.3.1. capable natural persons, i.e. persons who have reached the age of majority, whose capacity is not limited by judicial procedure;
1.3.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, unless they have their own income;
1.3.3. legal entities;
1.3.4. authorised representatives of all the persons mentioned above.
1.4. The Seller, confirming the rules, also guarantees that, in accordance with 1.3 of the Rules the Buyer has the right to purchase goods in the eshop.
1.5. The agreement between the Buyer and the Seller may be concluded from the moment the Buyer having added the items into the shopping cart, indicated the delivery address, chosen the method of payment and accepted the Seller's rules, clicks the button "Confirm order" (see paragraph 5 "Order of the goods, prices, billing procedure, terms").
1.6 Each agreement concluded between the Buyer and the seller is stored in the eshop.

2. Protection of personal data.
2.1. The Buyer may order goods in the eshop:
2.1.1. by signing up in this eshop – entering the data requested;
2.1.2. without signing up in this e-shop.
2.2. Buyer ordering goods on the basis of 2.1. paragraph must indicate the necessary personal data: name, surname, delivery address, telephone number and email address for a proper order execution.
2.3. By confirming these rules, the Buyer agrees that The Buyer's personal data in 2.2. paragraph are processed for the purposes of direct marketing. The Buyer can cancel this agreement anytime by informing the eshop via e-mail.
2.4. By agreeing that the Buyer's personal data would be processed for the purpose of selling goods and services in the Seller's eshop, the Buyer also agrees that information messages necessary to fulfill the order should be sent via email or telephone.
2.5. The Buyer, by signing up in the eshop and ordering the goods, is obliged to keep login details safe.

3. Buyer's rights and obligations.
3.1. The Buyer has the right to purchase goods in this eshop in accordance with the Rules and other conditions indicated in this eshop.
3.2. The Buyer has the right to cancel the purchase agreement within 14 days exclusive of the exceptions provided in the Retail Trade Rules and Paragraph 2 of Article 6.228-10 of the CC of the Republic of Lithuania.
3.3. The Buyer may exercise the right based on 3.2 paragraph by submitting documents confirming the purchase and observing conditions provided for in article 3.632 of the CC of the Republic of Lithuania related to exchange and return of goods: the product has not been used, its commercial appearance has not changed (labels, protective film, adhesives have not been damaged, etc.).
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer's registration form changes, the Buyer must immediately update them.
3.6. The Buyer undertakes not to transfer his/her login data to third parties. If the Buyer loses the login details, he must immediately inform the Seller by means of communication specified in the "Contacts" section.
3.7. The Buyer, using the eshop, agrees with the Rules of Purchase/Sale and undertakes to comply with them and does not violate the laws of the Republic of Lithuania.

4. The Seller's rights and obligations.
4.1. The Seller undertakes to create conditions for a proper use of the services provided by the eshop.
4.2. If the Buyer attempts to undermine the business stability and security of the eshop or violates its obligations, the Seller shall have the right to restrict or suspend immediately the Buyer's access to the eshop or, in exceptional cases, to cancel the Buyer's registration.
4.3. The Seller undertakes to respect the Buyer's right of privacy to the personal information provided in the registration form.
4.4. The Seller undertakes to deliver the goods ordered to the address indicated by the Buyer.

5. Orders, prices, payment, delivery time.
5.1. The Buyer can buy 24 hours a day, 7 days a week in the eshop.
5.2. The Contract shall be valid from the moment the Buyer presses the "Confirm Order" button and, upon receipt of the order, the Seller confirms it by sending a confirmation email to the Buyer.
5.3. Prices in the eshop and in the form of an order are indicated in Euros, VAT included.
5.4. The Buyer pays for the items in one of the following ways:
5.4.1. Using an e-banking system. The buyer must have signed an e-banking agreement with one of the banks: SEB bank, Swedbank or Luminor bank. The Buyer transfers the money to the eshop account. Responsibility for data security in this case lies with the bank concerned, as all monetary transactions take place in the bank's e-banking system.
5.4.2. Bank transfer is a payment when the Buyer transfers money to the eshop bank account after printing the order and going to the nearest bank unit.
5.5. The Buyer undertakes to pay for the goods immediately. Only when payment for the goods is received, the parcel of goods is formed and the delivery time begins to be calculated.

6. Delivery of goods.
6.1. The Buyer, having chosen the delivery service undertakes to indicate the exact place of delivery of the goods.
6.2. The Buyer undertakes to accept the goods himself. In case the Buyer is unable to accept the goods himself and the goods are delivered to the specified address, the Buyer shall not be entitled to make claims against the Seller for the delivery of the goods to the wrong entity.
6.3. The goods are delivered by the Seller or by the Seller's authorized representative (courier).
6.4. The Seller shall deliver the goods to the Buyer in accordance with the time limits specified in the descriptions of the products. These terms are preliminary and do not apply in cases when there are not the necessary products at the Seller's warehouse and the Buyer is informed of the lack of ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the seller's control.
6.5. In all cases, the Seller shall be relieved of liability for violation of the terms of delivery if the goods are not delivered to the Buyer or delivered not in time due to the Buyer's fault or due to circumstances beyond the seller's control.
6.6. The Buyer must immediately inform the Seller if the consignment is delivered damaged, if the consignment contains unsolicited goods or an incorrect quantity, or the package is incomplete.
6.7. In all cases, if the Buyer notices damages of the packaging at the time of delivery, the buyer must indicate in the delivery document of the shipment provided by the courier or write a separate act on these damages. The Buyer must do it at the presence of the courier. In the absence of such actions, the Seller is relieved of liability against the Buyer for damages of the goods which the Buyer did not mark in the courier's delivery document.

7. Quality of goods, guarantee.
7.1. The details of each item are indicated in its description in the eshop.
7.2. The Seller is not responsible for the fact that the goods in the eshop may not match the actual size, shape and color, or other parameters due to the characteristics of the display used by the Buyer.
7.3. The Seller provides a quality guarantee valid for a certain period of time, which along with other conditions are indicated in the descriptions of such goods.
7.4. In the absence of a quality guarantee for certain types of products, the guarantee provided for by the relevant legislation is valid.

8. Return and replacement of goods.
8.1. Defects in goods are troubleshooted, defective goods are replaced, returned in accordance with the provisions of Articles 6.363 and 6.364 of the CC of the Republic of Lithuania.
8.2. In order to return the item(s) according to Item 8.1 of the Rules, the Buyer may do it notifying the Seller via means provided in the contacts section specifying the name of the returned item, order number and reasons for return.
8.3. When returning the goods the following conditions must be met:
8.3.1. the returned item must be in its original packaging;
8.3.2. the item must be intact by the Buyer;
8.3.3. the returned item must be the same as the Buyer received it;
8.3.4. when returning an item, a document of purchase must be provided.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.3. the procedure for the return of goods.
8.5. When returning wrong goods and/or defective goods, the Seller undertakes to take back such goods and replace them with similar appropriate goods.
8.6. In case the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid, excluding the delivery cost.
8.7. In case of disagreements between the Buyer and the Seller regarding the quality of the goods, the Seller, upon receipt of a written request from the Buyer, must apply to the State Inspectorate for Non-Food Products under the Ministry of Economy in writing within 14 working days. The costs of product quality assessment shall be paid in accordance with the procedure established by legal acts.
8.8. Non-food goods of inappropriate quality are assessed, replaced, repaired or returned at the Buyer's expense.

9. The liability of the Buyer and the Seller.
9.1. The Buyer is fully responsible for the correctness of the personal data provided. If the Buyer does not provide accurate personal data in the registration form, the Seller shall not be liable for the consequences and shall be entitled to claim for compensation from the Buyer.
9.2. The Buyer is responsible for the actions performed using this eshop.
9.3. The Registered Buyer is responsible for the transfer of his login data to third parties. If the services provided by the eshop are used by a third party who logged into the eshop using the Customer's login data, this person is treated as a Buyer.
9.4. The Seller shall be relieved of any liability in case the loss appears because the Buyer, notwithstanding the Seller's recommendations and the Buyer's obligations, did not become acquainted with the Rules, although such possibility was granted to him.
9.5. If the Seller's eshop contains links to the websites of other companies, institutions, organizations or persons, the Seller is not responsible for the information or activities published there, since the Seller does not maintain those websites, nor control or represent those companies and persons.
9.6. In case of damage, the Guilty Party compensates the other Party for the direct harm.

10. Marketing and Information.
10.1. The Seller may, at his discretion, initiate various special offers in the eshop.
10.2. The Seller has the right unilaterally, without notice, to change the terms of the special offers, as well as to cancel them. Any change or cancellation of the terms and conditions of special offers shall be valid only from the moment they are made.
10.3. The Seller shall send all messages by means specified in the Buyer's registration form.
10.4. The Buyer sends all messages and questions to the email addresses or telephone specified in the "Contacts" section of the Seller's eshop.
10.5. The Seller shall not be liable if the Buyer does not receive outgoing information or confirmatory messages regarding disruptions of internet connection or problems of email service providers.

11. Final provisions.
11.1. These Rules of Purchase and Sale are drawn up in accordance with the laws and regulations of the Republic of Lithuania.
11.2. Any disagreement arising from the implementation of these Rules shall be settled by negotiation. If no agreement is reached, disputes are settled in accordance with the procedure established by the laws of the Republic of Lithuania.